Help and common questions

Try these in order:

1. Check you are online, and that you chose the right Google account.
2. Allow pop-ups and cookies for the Asal Ku site, and turn off any extension that blocks Google sign-in for it.
3. Close the tab and open Asal Ku again, or try a private (incognito) window.
4. Clear the site's saved data in your browser settings (Local storage) and sign in again.

More than one fingerprint or face sign-in is saved on your device. Open Profile and settings → Fingerprint or face sign-in and remove the extra ones.

They are not. Sign in with the same Google account as before. A different account is a different, empty account.

It is only for owners and managers. If the tree was shared with you as view only, ask the owner for a "Share to a Manager" link (lesson 9).

Press Undo straight away. It works until you press Done. After that, add the person again.

Edit the tree and delete the extra copy (check its children and spouse first), then use Link an existing … so that the remaining person is connected to everyone. If they are in different trees, use Connections instead (lesson 10).

One of the dates cannot be right, for example a child born before a parent. The message names the people and dates. Correct the date and try again (lesson 7).

A person can have at most two parents. When there are two, the add-parent button is hidden.

Check the spelling, or type only the first few letters. The search forgives spelling but only looks in trees you can open. Make sure the tree is on your list (Mine or Shared).

Open the tree again, or pull the page down to refresh. Changes by other people normally appear by themselves, with a yellow updated badge on the card. If you are offline, you only see what was saved on the device.

The app only follows links it can see: parents, children and spouses in the tree you have open. If the path between the two people passes through someone who is not in the tree, or in a connected family through someone you are not allowed to see, there is nothing to follow. Add the missing link (lesson 5), or open the connected family that holds both of them (lesson 10).

Asal Ku gives the standard word of the language you chose, and families and regions often differ. You can read the answer in another language at the bottom of the window (Words of), and the blue box explains how that culture names the relative. If your family uses a different word, that is normal: it is only a label.

The app needs a gender and a birth date (a year is enough) to choose between words such as older and younger brother, or father's and mother's side. Add them in the person's details (lesson 6) and ask again.

No. Asal Ku does not detect or recognise faces and keeps no face data. You tap each person in the picture and choose who they are (lesson 14); it then tells you how they are related.

Only owners and managers of the tree can add or change tags. If you are a viewer you can see the tags, and you can still ask how the people in a new photo are related (nothing is saved). Tags can only name people of the same tree.

Press and hold (or click) the right person and choose This is me; it replaces the earlier choice. Choose This is not me on yourself to clear it. It is private and kept per tree.

Before you add, change or share information about people, you agree once to a few simple rules (lesson 12). If you decline you can still look at trees. You can read the text again, or withdraw, under Profile and settings → Privacy and agreements.

The finder runs on your phone and needs a little memory and a recent browser. Phones that report very little memory are not asked to try, and if it runs out of memory it stops with a message. Close other apps and try again, or tap the picture to tag people by hand: that works everywhere.

No. It looks at the picture on your phone, finds people (not faces), does not know who anyone is and keeps nothing: only a box you confirm is saved as a tag.

Press and hold (or click) the linked person, choose Connections and tap Disconnect beside that tree (lesson 10). Nobody is deleted: the two trees just stop being shown together. To keep the connection but show less, untick what you share instead.

Click the person to open the information card, then click the Gallery button inside it. While editing, use the light-blue gallery button on the left of the person.

There are three common causes: the file is too big (pictures 25 MB, audio and video 50 MB), it is a type Asal Ku does not accept (use JPEG, PNG, MP3, MP4 and the like), or the tree owner's 100 MB is full (see Profile and settings → Storage).

Your browser must be allowed to use it: tap the lock or settings icon beside the address, allow Microphone, and try again. Voice typing works best in Chrome and Edge. Check the language button next to the microphone matches the language you speak.

The tree shows a small copy to stay fast. Tap the portrait in the person's information card to see the original at full size.

They must be signed in with Google. The tree then appears on their Shared tab, not on Mine. Make sure they used the whole link, with nothing cut off.

You can take access back. Open the tree, tap the share icon and choose Who can open this tree… (lesson 9). To remove one person, tap Remove next to their name; the tree disappears from their list at once. To stop a link working, tap Turn off next to it. Do both if the link was posted somewhere public. Anyone who already opened the tree could have looked at it, so for a sensitive tree also change what you share. Next time, consider an invitation by email instead of a link: only the person with that address can use it, so forwarding it does nothing. You can also untick Let anyone with a share link join to pause every link.

The other tree's owner or manager must accept it. Your request waits under Connection requests on the Forests page. Contact them and ask them to look there.

Asal Ku only lets you connect people that could really be the same person: not two people of the same tree, and with birth years within about a year of each other.

By design. A connected family shows only a few people near the connection, and only what was ticked as shared. The owner can change this at any time (lesson 10).

Birthdays need a full birth date (year, month and day), and the person must not have a death date. Add the full date in the person's details (lesson 6). Also check the filters at the top of the Calendar page.